OUR UNBOXING & REPLACEMENT POLICY

At our establishment, we take immense pride in delivering only the finest, authentic Ratnagiri Hapus mangoes, ensuring that every bite is a burst of pure joy. Our commitment to quality isn’t just a promise — it’s a guarantee.

Quality Assurance

We follow a rigorous quality control process to ensure every mango meets the highest standards:

• Authenticity
  All our mangoes are sourced directly from Ratnagiri, ensuring true Hapus quality.

• Visual Inspection
  Each mango is meticulously inspected to ensure it is free from black spots and blemishes.

• Thorough Washing
  Before packing, every fruit is washed to remove impurities and ensure freshness.

• Uniformity in Box
  Mangoes in every layer of the box are handpicked to match in quality and ripeness, delivering a consistent experience.

Replacement Guarantee

Despite our best efforts, if a mango does fall short of expectations, we’re here to make it right with our easy replacement policy:

You can choose either of the following options:

A) Adjustment in New Order
If any mangoes are damaged or spoiled, their value will be adjusted in your next order.

OR

B) Refund
We also offer a refund for the spoiled mangoes, ensuring you never bear a loss.

Policy Guidelines

To ensure a smooth and fair process, please follow these steps:

1. Timely Opening
   Once you receive your box, check for the aroma or yellow hue through the slit. If detected, open the box promptly.

2. Video Documentation
   Record a full unboxing video while opening the box. This is crucial for any claim verification.

3. Thorough Inspection
   Check all layers (top and bottom). If you find any subpar mangoes, segregate and show them clearly in the video.

4. Photo After Cutting
   If more than 10% of mangoes are spoiled within 12 days of delivery, cut and photograph the affected ones and send us both the video and photo evidence.

5. Quick Communication
   Reach out to us immediately upon noticing damage or spoilage to initiate the resolution.

Our Promise

We guarantee:

• Authentic Ratnagiri Hapus

• Safe and hygienic packaging

• Easy replacements or refunds

• Exceptional customer service

Your support and cooperation help us ensure a delightful mango experience every single time!

Customer Support:
For any concerns or claims, contact us at 7517205555